Terms of Service
By placing your order online you authorize us with your consent to publish the artwork and the picture/s that they were made from on our website Gallery. After we ship your order, your artwork may be displayed in our gallery. If you have any concerns, please contact us with a request to remove your artwork from our gallery. We will happily accept your request and remove your Photograph and the corresponding Artwork from the gallery section. Mavenart.com will not be held responsible for any misuse of the photograph and the corresponding artwork (on the gallery) by website visitors. We respect our customers' privacy and therefore, for requests made to not have their artworks displayed on the gallery, prior to ordering, we do not post reference pictures or pictures of artworks thereof on our website.
Regarding deliveries requested to be received by a particular date, we will do our best to deliver artworks in time before the date requested. However, due to the nature of a custom commissioned portrait, Mavenart.com will not be held liable for any delays in the delivery of artworks.
We will ship artworks only after all outstanding payments are clear. Mavenart.com will not be held responsible for delays in shipping and delivery of artwork that have a pending/outstanding balance. You as a user are solely responsible for uploading your photo and sending it to us. You should have the authority and copyright to upload that particular photograph. We offer our services at the price mentioned for a certain ballparked grade of difficulty. If the photo you upload is of a difficulty level more than this grade, then the price of the artwork would increase because of the increase in the hours required to complete the artwork. Rest assured we would only charge you slightly more so that you don’t have to pay a fortune. You can pay the balance once your portrait is ready so that we can process it further for shipping it to your doorstep. All our prices are subject to change without giving a prior notice.
For all orders that are complex in nature, commissioned from blurred pictures, or that have deadlines to meet, we charge 100% upfront payments.
To ensure the highest of standards, each customer is provided with a layout (created from the pictures submitted by the customer) that is used to commission the artwork created based on these specifications. The commissioned artwork is made to scale (with the proportions very close to the approved layout).Abstract and free-style artworks are custom-created upon request. In such cases, customers are required to clearly note they are requesting artwork in a specific style. Unless otherwise noted, the artwork will be created based on the style found in the Gallery section of the website.
We do our best to deliver each piece within the specified time-frame stated on the website. For priority delivery, we request each customer to notify us while placing their order about the date that they would like to receive their artwork. Though we do not guarantee delivery by the requested date, we do our best to deliver artworks in time. As you would understand, revision requests, if any, take time. Mavenart.com will not be liable for delays incurred due to revision requests. At Mavenart.com we assume that you have read through the terms and conditions prior to ordering.
When a customer places an order he/she is assumed to have an idea about the product being ordered. We will not reimburse or replace an ordered artwork if the buyer misunderstands the product that they ordered.
Each artwork is carefully packaged before shipping to avoid any damage during transit. In spite of maintaining high-quality standards, a fraction of artworks does get damaged. Though such damages are completely out of our control, we do the best we possibly can to offer prompt resolution in such cases. For artworks delivered in damaged condition, we request customers to ship them back to us at the nearest possible facility within 7 business days, and we will correct the problem. If our experts believe that the artwork is beyond repair, then we offer prompt replacements. In cases of receipt of frames in damaged condition, we offer a prompt replacement or a refund against the frame amount. Note that in cases of items receipt in damaged condition, we request pictures of the damaged item for verification purposes before offering a resolution. For issues regarding deliveries in damaged condition or issues with the quality of the artwork, we will offer resolution only if the issue is reported to us within 7 business days of receipt of the product.
Mavenart.com will not be responsible, under any condition, for undelivered packages discarded by courier companies. At times, when customers are not available at delivery, packages are returned back to our facility after repeated delivery attempts. A return cost and re-shipping cost will be applicable to the customer/recipient under such circumstances.
Mavenart.com will not be responsible for packages delivered without signatures. You are requested to accept packages in person and sign against deliveries. Mavenart.com will not be responsible under any circumstances, for missing packages requested to be delivered unsigned.
Payment Terms
To begin working on your artwork, we require a 20% partial payment. Please be aware that this 20% partial payment is non-refundable. The remaining 80% balance will be due after you approve the preview and before we proceed with shipping. If the main picture submitted is blurry or of low quality, we will require 100% upfront payment to commence the artwork. This policy ensures that we have the resources necessary to deliver a high-quality final product that meets your expectations.
Cancelling an Order / Refund Policy:
You as the customer have full rights to cancel an order at any point of time before we have shipped it. Should you, at any point in time, feel that we have failed to satisfy you we request you to write to us at help@mavenart.com. We will strive to solve any issue that you might have faced. For all cancellation requests made within 24 hours of the order confirmation, a full refund will be given to the customer subject to the condition that the artist has not started working on the artwork. For all cancellations made, only due to quality issues and before artworks are shipped, a 20% cancellation fee will be applicable (conditions apply). We will be unable to process cancellation requests on artworks that are approved before shipping and delivered to the customer. We are unable to process refunds on artworks that are commissioned from blurred pictures. For all cancellation requests for artworks that closely resemble the original picture, no refund will be entertained. We will gladly accept feedback/modification requests. In any case, we will do our best to undertake revision requests. Mavenart.com owns the right to final decisions for all such cancellation requests. Please note, we strive to make each of our customers happy.
Any refund sanctioned is valid for a period of 60 days from the date it is granted. Failure to utilize a refund within this 60-day period will render the refund non-redeemable, and no extensions will be provided for the expiration date of a refund.
Mode of refund will be the same mode that was used while making the payment. All refunds are processed within 10 business days from the date of confirmation of the refund.
Refund Processing Time
Please note that the processing of some refunds may take in excess of 30 days from the purchase date.
Store Credits and Exchanges
All store credits and exchanges are non-refundable.
Artwork Revision Policy
Customers may be eligible for artwork revisions, provided the artwork is returned to our studios within 30 days from the date of receipt. Due to the natural aging process of the materials used in our 100% handmade oil paintings, we cannot accommodate major revisions once the paints have oxidized over time.
Our Commitment to Sentiments of all Culture/Nationality/Religions
We at Mavenart.com respect the sentiments of all cultures/nationalities/religions, and so we reserve the right to not proceed with your order if we feel it will potentially harm the sentiments of any particular culture/nationality/religion. Please keep visiting this page to learn about any changes in our Terms, Conditions, and Privacy Policy.
Shipping:
We at Mavenart.com absorb shipping costs so that our customers benefit. We offer free shipping on selective countries and offer free shipping on artworks via DHL and FedEx shipped rolled in tubes. We offer free shipping to most areas that are categorized under non-remote regions. To areas categorized under 'Remote' (http://www.dhl.com/content/dam/downloads/g0/express/services/surcharges/dhl_express_remote_areas.pdf) a small differential shipping fee will be payable. If we are able to work out a way to ship the painting with a cheaper shipping carrier such as DPEX then we notify you.
Requests for a change of address will not be entertained once orders have been placed
